Please select "Internet Solutions" as your provider.

If you have used up your 300MB of AlwaysOn access, then you can always log on to the AlwaysOn site and purchase a top up for your account. Just remember your account will get another 300MB added courtesy of Connection at the beginning of each month.

AlwaysOn has over 1000 hotspots countrywide making it the largest Wi-Fi provider in South Africa. Click here to see where the hotspots are located.

Click here for detailed instructions on how to connect to an AlwaysOn hotspot.

AlwaysOn user devices can connect automatically to an AlwaysOn hotspot by enabling AlwaysOnSmart on the device. AlwaysOnSmart has to be setup only once per device. Currently AlwaysOnSmart is not supported through IS Ignite.

You can contact the AlwaysOn Helpdesk on 0861 HOTSPOT (0861 468 7768).

There are also detailed help and troubleshooting sections on the AlwaysOn site here.

All our Capped Accounts are unshaped ensuring you will get the best internet experience.

You may upgrade to a higher cap as we currently do not offer a Top Up option at this point.

• Hover your mouse over My Account and click on My Services.
• Locate your Capped account under Active Services and click on View.
• Under the Data Service Info tab click on the Check Stats button.
• You will be presented with a Usage Statistics page, select the Month and Year you require stats for and click on the Retrieve button.

Our Capped accounts use dynamic IP addressing only.

Our Capped accounts will perform as fast as your line speed with Telkom and our accounts support up to 40Mbps.

Most ADSL routers sold in South Africa will be ready to connect using your Connection DSL account. The settings should be as described below:

Encapsulation: PPPoE LLC
VPI: 8
VCI: 35
IP Address: Auto or Obtain automatically from ISP
DNS: Auto or Obtain automatically from ISP

Capped DSL has a fixed amount of bandwidth depending on the option purchased, whereas Uncapped DSL allows access to an unlimited amount of data at the speed of the service ordered.

The capped service operates from a different "bandwidth pool" compared to the uncapped service. As such, the capped service is less contended than the uncapped, therefore during times of peak operation/demand, an uncapped product would perform well, but not as well as a capped product.

Capped accounts are also free of any shaping regardless of the time of day.

1. A Telkom voice line with an ADSL service enabled on it. Please contact Telkom for assistance with getting an ADSL line.
2. An ADSL modem or router.
3. A Connection DSL account.

You can check the availability of ADSL in your area here.

This service would appear on your Telkom phone bill if it were enabled. We recommend you contact Telkom if you are not sure.

Setup your email client with the following details:

• Incoming server: mail.connection.co.za


• Type: POP3


• Port: 110


• Username: 'YOUR_USERNAME'@connection.co.za
  

• Outgoing server: smtp.connection.co.za


• Type: SMTP


• Port: 25

Fax2Email is exactly as the name suggests.

It converts faxes into email which are received in your inbox.

The fax will appear either as a .tiff or .pdf attachment.

Fax2Email is a value-added option.

It's available when you buy either a Home Uncapped DSL or Business Uncapped DSL product.

Log in and check under 'My Services'.

There will be a Fax Service detailing what your Fax2Email number is.

When you cancel a service the cancellation will only be effective from the next billing period.

No, you are not tied into a contract, our services are offered on a month-to-month basis.

Unfortunately not.

Bundle options are only available at checkout.

All Connection services and products are paid for either via debit order or credit card.

When you purchase a product or service you will be asked to provide one of these two payment options.

All Connection products and services are paid upfront. When you order a monthly service you will initially be billed a pro-rated portion of the monthly amount, which will be debited immediately. Thereafter the full monthly amount will be debited on the 1st of the month.

If you have purchased hardware or top ups then the full payment will be debited immediately as it is a once off purchase.

Debit orders go through on the 1st of the month.

Yes - Choose the payment method if you would like funds to be deducted from your bank account on a monthly basis. Initial purchases via this method require a debit order form to be completed, signed and faxed/ emailed within 48 hours.

Yes - Choose this payment method if you would like to pay monthly via your credit card. All services initially purchased in this manner will be instantly activated.

Service upgrades are processed immediately and a pro-rated charge for the remainder of the current billing period is added onto the next monthly invoice.

If you request the downgrade before the last day of the current month then the service downgrade will take place at the beginning of the next month.

If you are a natural person, you need:

• a certified copy of your ID book


• proof of residence

If you are a company, you need:

• a certificate of incorporation


• proof of residence


• company letter head

The documents need to be faxed to 086 206 0821 or scanned and emailed to rica@connection.co.za.

No. You only have to RICA on the first purchase.

You have 5 days to get your documents to us.

If we do not receive your documents in this time, your service may be suspended.

We manage all of our uncapped accounts on an hour-to-hour basis depending on the performance of our network at that time.

We monitor our overall network usage on an hour-to-hour basis and depending on network capacity we dynamically shape and throttle certain clients' uncapped accounts to relieve congestion.

These uncapped clients will be chosen based on their historic bandwidth usage. The uncapped users who have used the most bandwidth will be throttled first if there is network congestion.

It is our goal to ensure the best possible experience for both the biggest and smallest of our clients given the parameters we have and as such we reserve the right to manage Uncapped DSL accounts as we deem necessary to ensure optimal performance across our network for all of our clients.